Your complete shopping satisfaction is our No.1 Priority. We want you happy each and every time you buy from us. However if due to some unforeseen situation you are not happy with the product then the following terms apply for a mutually consented resolution of the situation.
We do our best to make sure you never need to use this policy. But still for theory purpose here it is :- If an item you ordered from fealdeal.com does not meet your expectations do write to us and we will happily try to assist you.
We are dedicated at fealdeal.com to offer you the best quality in our products and our services. We know that mistakes are sometimes made though, and we are here to help remedy those problems.
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
- The item may be damaged during transit.
- Or there might be a manufacturing defect.
- Or that a wrong item is delivered to you by mistake.
Helpful Guidelines on Returns:-
* Always email us first if you have a problem regarding return order on firstname.lastname@example.org
* Be sure to report your problem within 24 hours of receiving the item in question
* Always take a unpacking/unboxing video to report your problem within 24 hours of receiving the items team will investigate the same if they see that your claim is valid then you will be receive a credit note with 2 business day from date of accept your return Order.
* Never send back a item without consulting with us. It's very important that you DO NOT send the item back to us until you have verified with us and no credit or replacement shall be given on such items.
* Always report any and all problems associated with a single order/package delivery at the same time. Be as specific as possible when describing the problem, as all returned items are examined for defects / variations.
* Always return your items using registered airmail / courier as advised in our return authorization mail.
* Any shipping costs of sending back to India above what customer paid for shipping charges while receiving them from India are the responsibility of the customer.
* Please return within 7 working days of confirmation from our end, and with original packing & in original condition (please, no worn, washed, used or altered items). Please ensure to include a copy of the invoice you received.
* We will examine the garment you return, figure out what went wrong, and take immediate steps to prevent such problems from reoccurring.
* As safe delivery to you is our responsibility, in the same way sending back safely to us is your responsibility. If something happens in transit and the package doesn't get delivered to us, we cannot help you. So make sure to send thru suggested postal service in our return authorization mail only and forward the details to us and keep the airway bill or postal receipt till it gets delivered to us.
* Please mark the items as defective returns and not for sale and declare a low nominal value.
All credits to be posted to a customer's registered account takes about 48 hrs to be processed from receive return order. The corresponding account of the customers may take about 2 business days to actually post these to the customer's accounts from the date we processed the credits. Customers can check these credits in their next Email/SMS after the returned order.
We Exchange only in below cases :
- If you have received wrong products which is not same as in description as you seen.
- If you got any damage/defective.
- Note : Unboxing/Unpacking video is mandatory for return order.
Please E-mail on email@example.com with your Order ID within 24hrs with valid unpacking/unboxing videos & images, will send 100% credit (product value) within 2 days on your registered e-mail or Mobile no. via SMS by voucher.